The technical skills that help individuals to secure a job, or even their first promotion might not guarantee their next one. For people who aspire to be in a leadership position role, there is an emotional element they must consider. It is that element that helps them to successfully coach teams, manage stress, deliver feedback, collaborate with others, and deliver results. It is called emotional intelligence (EI), and it is one of the most sought-after interpersonal skills in the workplace. According to Harvard University, 71% of employers value emotional intelligence more than technical skills when evaluating people for promotion for managerial positions.
It is not that cognitive ability (IQ) or technical skills are irrelevant. They do matter, but they are just the entry-level requirements for various jobs in the corporate world.​
Throughout this course, participants will develop the necessary competencies and soft skills that would allow them to lead people and deliver organizational results. By mastering EI, participants can continue to advance their career and organizations. IQ gets you a job, EI moves you up the organizational ladder.

By the end of the course, participants will be able to:

• Understand the nature and theory of emotional intelligence (EI), as well as the underlying framework with reference to Daniel Goleman’s model
• Develop fourteen EI behavioral competencies required for leadership development and professional success.
• Lead, motivate and engage their teams to achieve mission critical business results.
• Convey their ideas and feelings more clearly, listen more actively, and respond more appropriately to others, leading to more effective communication.
• Enhance their leadership potential and consequently become more likely to be considered for promotions and leadership roles.
• Become more self-aware of their strengths and weaknesses, manage themselves more comfortably with less stress, and higher overall job performance.
• Foster their ability to maintain a broad and supportive professional network, leading to building bonds, new opportunities, collaborations, and career growth.
• Manage their emotions as well as others’, leading to greater job satisfaction and less burnout
• Turn themselves into ‘multipliers of intelligence’, and catalysts for achieving and sustaining organizational results

Employees that are presently in supervisory or managerial positions who want to develop further their leadership role, as well as employees who are aspiring to climb up the organizational ladder and assume more advanced managerial and leadership roles.
More generally, this certificate is a must for all individuals who want to improve their ‘people management skills’ and build their personal brand as results-based leaders.

Through this program, participants will develop the following EI/EQ competencies:

• Results based leadership
• Assertive communication
• Active listening
• Building and nurturing relationships
• Self-control and management
• Inspiring and influencing others
• Conflict management
• Motivating others
• Adaptability and resilience
• Empowering and engaging employees
• Building and managing highly performing teams
• Developing others

The language of instruction is English

Participants will receive complete training material made up of a PowerPoint slides deck in pdf format, and a set of certificate activities. All sessions will be recorded.

The certificate is instructor led using the following training tools

• Lecturettes
• Group discussion
• Case studies
• Storytelling
• Experiential activities
• Individual assessment

The course is 100% online. Its total duration is 18 contact hours spread over 3 consecutive weeks at the rate of 6 hours per week.

At the end of the course, participants will receive a University of Balamand ‘Certificate of Attendance’.